FAQ Help Center
Find the Answers You Need Here
What is the source of your chicken?
We source our chicken from trusted local farms, ensuring that it is always fresh, healthy, and of the highest quality. Our chickens are raised with care and fed nutrient-rich feed to maintain their health until they’re ready for delivery.
How is the chicken packaged for delivery?
We use insulated bags to keep the chicken fresh during delivery. While our bags help maintain the temperature, we recommend consuming the chicken soon after delivery for the best quality.
Do you offer home delivery?
Yes, we offer home delivery to customers within our service area. We strive to deliver fresh, quality chicken directly to your door at your convenience.
How can I place an order?
You can place an order directly on our website by browsing our menu or contact us via Instagram or email. If you prefer, you can also call us for personalized orders.
Do you offer discounts on bulk orders?
Yes, we offer special discounts for bulk orders. Please contact us via Phone or email to inquire about pricing for larger quantities.
Can I customize my chicken order?
Yes, we offer customization options! Whether you need specific cuts or preparation methods, just let us know, and we’ll tailor your order to your preferences.
How do you ensure the quality and freshness of the chicken?
We source fresh chickens daily and ensure they are properly handled and stored at optimal temperatures. Our delivery process is designed to get your order to you as quickly as possible while maintaining freshness.
Can’t Find Answer?
Feel free to reach out to us directly. We’re happy to assist you and provide the information you need!
Returns & Refunds
Can I return my chicken if I am not satisfied with it?
Currently, we do not accept returns on our fresh chicken. However, if there are any issues with the quality or condition of your order upon delivery, please contact us immediately, and we will address it to your satisfaction.
What should I do if the chicken I received is damaged or spoiled?
If you receive chicken that appears damaged or spoiled, please reach out to us within 1 hour of delivery with clear photos of the item. We will review your concern and work with you to resolve the issue promptly.
Can I exchange my order for a different cut of chicken?
At this time, we do not offer exchanges on chicken orders. We recommend double-checking your order before confirming it. If you have specific requests, please contact us prior to placing your order, and we’ll do our best to accommodate you.
What if I receive the wrong chicken cut or incorrect quantity in my order?
If you receive the wrong cut of chicken or an incorrect quantity, please contact us immediately with details and photos of the issue. We will review your order and ensure the correct items are delivered to you as quickly as possible. Your satisfaction is our priority!
How do I report a problem with my chicken order?
If you have any concerns with your chicken order, please contact us via Phone or email at info@smfreshchicken.com with detailed information about the issue, and we will work to resolve it for you.
What if I receive chicken that doesn’t meet my expectations in terms of quality?
We take great care in ensuring the quality of our products. If your chicken doesn’t meet your expectations, please contact us within 1 hour of delivery with details and photos. We will investigate the issue and work with you to resolve it, ensuring you are satisfied with your experience.