Refund and Return Policy

Last updated: January 08, 2025

Thank you for shopping at SM Fresh Chicken.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been tailored for our business and reflects our commitment to quality and customer satisfaction.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SM Fresh Chicken, Lalapet, Hyderabad, India, 500017.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to SM Fresh Chicken, accessible from https://smfreshchicken.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order only in the event that:

  • The Goods delivered were damaged or not fresh.
  • There was an issue with the delivery of Goods.

The cancellation deadline is 30 minutes from the time You receive the Goods. Refund or return requests made after this period will not be eligible.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Eligibility for Refund or Return

  • Freshness Guarantee: If you believe the product you received was not fresh or was damaged during delivery, please contact us immediately.
  • Proof of Issue: To process your request, we require clear photographs of the product and your order receipt as proof of purchase.
  • Timeframe: Refund or return requests must be made within 24 hours of delivery. Requests made after this period will not be eligible.

Non-Refundable Items

  • Products that have been consumed, partially used, or mishandled after delivery.
  • Products that were delivered in good condition but returned due to personal preference.
  • Products that are deemed "not as expected" due to personal taste or preference will not be eligible for a full refund. Partial refunds may be issued at our discretion.

How to Request a Refund or Return

  • Contact our customer service team at info@smfreshchicken.com or call us at +91-6281099697.
  • Provide your order details, photographs, and a description of the issue.
  • Our team will evaluate your claim and respond within 2 business days.

Refund Process

  • Approved refunds will be issued as a store credit or to the original payment method within 7 business days.
  • Refunds may be subject to deductions for delivery charges if applicable.

Exchanges

We do not offer exchanges. However, if a product was delivered incorrectly, we will arrange for a replacement or refund.

Returning Goods

If a return is approved, You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

SM Fresh Chicken, Lalapet, Hyderabad, 500017

We recommend using an insured and trackable delivery service. We are unable to issue a refund without actual return of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: